A Chatbase alternative where white-labelling is not an add-on

Chatbase publishes Hobby at $40 a month for 500 message credits, Standard at $150 for 4,000, and Pro at $500 for 15,000. Removing the “Powered by Chatbase” badge is billed separately, at around $199 a month or $1,188 a year depending on how you buy it. Extra agents are roughly $300 per agent per year.

Askably includes branding removal on its cheapest paid tier, $29 a month with three assistants and 1,000 replies. Nothing about white-labelling is metered separately at any tier.

Prices move. These were the published figures when this page was written, and you should check both before deciding.

The last row is the honest reason to stay where you are. Chatbase covers social channels; Askably does not, and pretending otherwise would waste your time and ours.

For a business that wants its own name on the widget, the comparison is not $29 against $40. It is $29 against $40 plus the white-label add-on, because the badge is the thing you are trying to remove.

That is also why Askably does not gate branding at all above the free tier. Taking the vendor’s name off is the whole point of the product, not a premium feature to be held back.

Both answer only from material you supply, both cite what they used, and both install with a single script tag. Both let you set the colours, the name and the greeting. If those are your requirements, either will do the job.

It refuses rather than guesses. Answers are checked against how well the retrieved material actually matches the question, and when nothing covers it the assistant says so in wording you choose. You can change how it speaks; you cannot write a prompt that makes it invent.

Sites are counted per assistant. An apex domain, a www and a docs subdomain are one site, because they are one business. Agencies get ten client assistants rather than an unlimited allowance, which is what keeps the tier honestly priced instead of subsidised by everyone else.

Unlimited replies on Agency. Replies are cheap to serve and capping them protects nothing, so the Agency tier does not meter them. What is counted is client sites, because that is what an agency earns from.

Is Askably a drop-in replacement for Chatbase?

For the common case, yes: upload documents or point it at your site, get an assistant that answers from them and cites its sources, installed with one script tag. If you rely on Chatbase's Instagram, Messenger or WhatsApp channels, no. Askably answers on your website only.

What does removing the branding cost?

Nothing. It is included on every paid tier, starting at $29 a month. There is no separate white-label fee at any price.

Can I move my documents across?

There is no automated import. You re-upload the same files or re-point it at the same site, which takes a few minutes because the source material is yours and unchanged. Indexing runs once and then keeps itself up to date.

What happens when the trial ends?

The workspace drops to the free tier: 50 replies a month with our name back on the panel. Your assistant keeps answering and nothing is deleted. You are never charged automatically.