The closest product on this list, and the honest split

Chatling is the closest product here to this one, and the page is worth reading with that in mind. Their own line is that it is the AI support platform built for resolution, not deflection. They publish auto syncing of your website, docs and help center, replies in what they state as 80 plus languages, and a Show Sources for AI Response setting that displays sources beneath answers with the number and type configurable.

It goes further than a website widget. They publish deployment on web, WhatsApp, Instagram, Telegram and Messenger, a live chat mode for talking to customers directly, and a human handoff described as instant and carrying full context. There are also AI Actions, capped per agent by tier at two, four, seven and twelve.

The pricing is a credit ladder. Free at $0 a month with 200 AI credits, one agent and 500,000 knowledge base characters. Starter at $25 a month, or $21 a month billed $250 annually, with 1,750 credits, two agents and 10 million characters. Growth at $75, or $63 billed $750 annually, with 6,000 credits, five agents and 30 million characters. Scale at $295, or $246 billed $2,950 annually, with 35,000 credits, seven agents and 100 million characters.

The detail to understand before comparing any of that is that a credit is not a message. Their documentation states credits are consumed each time a chatbot or AI agent generates an AI response, and not for normal messages sent and received by users, and their pricing page shows the cost of one response ranging from half a credit on the cheapest model choice to twenty five credits on the most expensive. The same 1,750 credit tier therefore buys somewhere between about seventy answers and about three and a half thousand, decided entirely by a dropdown. Those are their published figures on the checked date and they move.

Written to be used rather than to be waved at. If any of these describe you, this is the wrong product and the rest of the page will not change that.

• You want the cheap models cheap. If a half credit response answers your questions well enough, Starter at $25 a month is thousands of answers, which is more than this product gives you at $29. That is a real advantage and we are not going to talk around it.
• You want to pick the model and change your mind later. They publish a switcher and a per response credit cost against each option, so you can trade accuracy against cost deliberately. There is no such choice here and no dial to turn.
• You need WhatsApp, Instagram, Telegram or Messenger. All four are published as deployment targets. This answers on your own website and nowhere else, and that is permanent.
• Your material is enormous. 10 million characters on their $25 tier and 100 million on Scale, against 500 pages on our $29 tier and 5,000 on our $99 one. If you are indexing a decade of documentation, the ceilings are not close and ours will stop you first.
• You want a person able to take the conversation over live. They publish a live chat mode and a handoff described as instant with full context. Ours is a form that turns into an email, which is a slower thing entirely.

• One meter, and no model arithmetic to do first. A reply is a reply: 50 a month free, 1,000 at $29, 5,000 at $99, unmetered at $299. You never have to work out what a good answer costs before you can predict a bill.
• Our name leaves the widget on every paid tier, starting at $29 a month. Their pricing page lists removing the Powered by Chatling line as a $35 a month add on, which is more than our entire entry tier costs.
• Refusal is a threshold rather than a hope. Below the match score you set, the assistant does not reach the model at all and returns the fallback line you wrote, so the failure mode is a stated non answer rather than a fluent guess.
• Numbered citations come with every answer, tied to the passage that produced the claim. On their side, showing sources is a setting you enable and tune.
• Add ons are not how the plan gets completed. Seats, assistants, index capacity, custom domain and branding removal all sit inside the tier rather than each carrying its own monthly line.

Read off their own site on that date, quoted narrowly. Prices and packaging in this category change often, so treat this as a snapshot and check both before you decide.

Listing this is more useful than filling it in. Every line here is something that was not clearly published, or was behind a sign-up.

• Their documentation page on branding says removal requires an Ultimate plan, while the pricing page shows only Free, Starter, Growth and Scale with removal sold as a $35 a month add on. The two could not be reconciled, so check the live page before budgeting either.
• What happens when a month's AI credits are exhausted was not stated on the documentation page that defines them.
• Whether a refused, failed or fallback response still consumes a credit was not stated anywhere read.
• Whether the Show Sources for AI Response setting is on by default, and which plans carry it, was not stated on the page describing it.

Which one is actually cheaper?

Theirs, quite possibly, and it turns on which model you pick. Their $25 tier is 1,750 credits, and one response costs between half a credit and twenty five. That is somewhere between about seventy answers and about three and a half thousand. Ours is 1,000 replies at $29 with no such variable. Do the arithmetic on your own volume rather than believing either of us.

Do both products cite their sources?

Both can show them. Theirs is a setting called Show Sources for AI Response, with the number and type configurable. Here numbered citations are attached to every answer and are not something you switch on.

Can either one look up a customer's order?

Not this one. It has no connection to an order system, a CRM, a payment system or any account, and it cannot act on anything. Their AI Actions are a different shape of feature, so if you need the assistant to do something rather than say something, check theirs against your own systems.

What does removing the branding cost?

Nothing extra here. It is part of every paid tier, from $29 a month. On their pricing page it was listed as a $35 a month add on.