A European vendor with a published data position we do not match

The first thing to know is that the address has moved. On the date checked, both the Userlike home page and its pricing page returned a permanent redirect to connect.lime-technologies.com, where the product is presented as Lime Connect and labelled ex Userlike. Anyone comparing against Userlike today is comparing against Lime Connect.

The data protection position is stated plainly and repeatedly. Their pricing page answer reads that Lime Connect is fully GDPR compliant, that the software was developed in Germany, and that it is hosted exclusively on European, ISO 27001 certified servers. The home page repeats it as a GDPR compliant chat solution, born and hosted in Germany.

Pricing is per seat with minimums attached. Free was listed at 0 euro a month with one seat, one channel and 200 conversations. Pro was listed at 105 euro a month billed monthly or 87 euro a month billed annually, with a minimum of three seats and unlimited channels and conversations. Enterprise was on request with a minimum of five seats, and white label appeared as a feature of that tier only.

The AI is an add on rather than an inclusion. Connect AI Agent was listed from 99 euro a month on Pro and Enterprise, Connect AI Copilot from 19 euro a month per seat, Workflows from 50 euro a month for 1,000 workflow runs, and WhatsApp Campaigns from 20 euro a month plus Meta fees for 1,000 campaign messages. The channels named were website chat, mobile app, WhatsApp, email, Instagram, Messenger and SMS. Those are the published figures on the checked date, and they move.

Written to be used rather than to be waved at. If any of these describe you, this is the wrong product and the rest of the page will not change that.

• Your data protection answer has to be in writing and it has to be European. They publish that the software was developed in Germany and hosted exclusively on European ISO 27001 certified servers. We publish no equivalent commitment, and if that line is in your procurement checklist you cannot cross it with a small vendor's reassurance.
• You have a team and three seats is not a hurdle. Pro at 105 euro a month covers three people with unlimited conversations across every channel they support, and a chat team that size is precisely who the product is built around.
• Your customers use WhatsApp. It is central there, with 10 numbers on Pro and 20 on Enterprise plus campaign messaging on top. There is no WhatsApp here at any price and there is not going to be.
• You want the assistant to reach into your systems. Their home page describes connecting your CRM, ERP or internal tools and automating real workflows. This one reads documents. It has no connection to any system of yours and cannot write anywhere.
• You want a real person in the widget with video and screen sharing in the same session. All of that is listed on Pro. Nothing here puts a human into a live conversation.

• For a single website the entry price is a different order of magnitude. Starter is $29 a month against a published 105 euro a month that assumes three seats, because there are no seats to buy here and no minimum to meet.
• There is no add on ladder to climb. The assistant is the product rather than a 99 euro a month attachment to it, and the allowance is stated on the tier: 1,000 replies a month at $29, 5,000 at $99, unmetered at $299.
• Our name comes off the widget from the first paid tier. On their list, white label appeared only on the Enterprise plan, which is priced on request.
• Every answer carries numbered citations back to the passage that produced it, and below a match threshold you set the assistant returns your own fallback wording without reaching the model at all.
• It is narrow on purpose, and the narrowness is the offer. One website, your own material, no channels to connect, no seats to allocate and no workflow engine to learn before it says anything useful.

Read off their own site on that date, quoted narrowly. Prices and packaging in this category change often, so treat this as a snapshot and check both before you decide.

Listing this is more useful than filling it in. Every line here is something that was not clearly published, or was behind a sign-up.

• Whether the Userlike brand is being retired outright or kept for existing customers was not stated on the page the redirect lands on.
• What Connect AI Agent costs above its starting figure, since it is published only as a from price with no ladder or usage table shown.
• Whether the Free plan allowance of 200 conversations is monthly or a one off total was not stated beside the figure.
• No method, sample or period was published beside the 89 percent figure, so it cannot be read as a rate your own site would see.

Am I comparing against Userlike or Lime Connect?

Lime Connect. On the date checked the Userlike addresses redirected there permanently and the product carries the ex Userlike label. Any older Userlike price quoted elsewhere should be treated as stale until you check the live page.

Can you match their data protection position?

We publish no equivalent commitment and we are not going to imply one. If European hosting under a named certification is a requirement you have to satisfy, treat that as a reason to choose them and not as a detail to negotiate.

Is there an operator mode for live chat?

No. No operator, no video, no screen sharing, no co browsing. A visitor who wants a person leaves a name, an email and a message, and that goes to an address you nominate.

Does it connect to a CRM?

No. It has no connection to a CRM, an order system or any account of yours, and it cannot write anywhere. It reads material you indexed and answers from that, with citations.